Refund Policy

We have a 3-day refund policy, which means you have 3 days after receiving your item to request a refund.

To contact us about a refund, please email home@marshfield-icecream.co.uk. 

To be eligible for a refund, you must be able to provide proof of purchase. Based on the technicalities of your complaint, please be prepared to report your order number (so we can access your details for a refund) and the batch numbers on your ice cream. These batch numbers can be found on the top or bottom of your tub, reporting these will help us track stock and access the extend of any problems. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, if there are missing items/if you receive the wrong item, so that we can evaluate the issue and make it right. If you are a National Delivery customer, unfortunately there may be occasions outside of our control where our delivery partner is unable to deliver the package within the 24 hour required period. We are sorry if this results in a melted package and will attempt redelivery upon notification within the 3-day period. If a second package fails, a refund will be issued.

Exchanges

The fastest way to ensure you get what you want is to report the problem you have, and once the refund is accepted, make a separate purchase for the new item. If you are a Local Delivery Customer and have received the wrong item, please refuse this on delivery. If you accept the delivery with errors, we cannot refund or replace any discrepancy.

Refunds

We will notify you once our team have investigated your problem and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.