Who do I report a product problem to?

March 29, 2022

We're sorry you've found a problem with our product. To help us investigate, please send an email to info@marshfield-icecream.co.uk with the following information:

  • detailed description of problem including clear photos 
  • flavour and tub size
  • batch number - this can be found on the bottom of the tub
  • your business name, address and contact details for the point of contact to continue our investigation 
  • your wholesaler or route to market

More news straight from the farm

True Coffee, going for gold!

We are thrilled that our latest flavour, True Coffee has scooped a Gold Taste of the West Award this year!

Not only is this flavour officially award-winningly good, it's doing amazing things for the environment too...

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Meet our B Corp Committee!

In honour of B Corp Month, we wanted to reintroduce our B Corp Committee!

People from across different areas of the business come together to make sure we are fulfilling our ESG Goals (that’s Environmental, Social and Governance Goals for those who’d like to know 😉) and make sure we’re having a positive impact on the world.

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Our ice cream steals the show at LW Theatres

We are so excited to announce that we have scooped another five year partnership with LW Theatres.

If you're visiting one of LW Theatres for any of their spectacular shows, you can now indulge in a tub of our ice cream during the interval! Flavours on offer include: Vanilla Clotted CreamChocoholic HeavenPlant Based Salted Caramel and the latest flavour to our mini tub range: Strawberry & Champagne Sorbet.

We are so proud that our ice cream can be a part of cherished memories as people visit the West End with their families.

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Our latest Impact Report is here!

We are so thrilled to release our Impact Report, measuring the calendar year 2023.

It's been a big year for us, becoming B Corp Certified, establishing two official charity partnerships with Bristol Zoological Society and Jamie's Farm, and also working hard at the farm to achieve our ESG Goals created in line with the UN’s Sustainable Development Goals (SDGs).

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